FAQ & Policies
Products
Warranties
Crocheted Items
The items available on shop.rosnolia.com are made from 100 cellulose fiber materials and plant-based dyes. This means that unlike synthetic dyes, the nature of the color may tend to change or fade overtime. This is a natural process that will likely occur over the life of the item.
In order to enhance the nature of the pigment bond to the fiber, the cellulose is prepared with a mordant to bind the pigment to the fibers. This process should help the fiber to maintain the initial tone of the pigment for a longer period of time than it would have if the fiber was not prepared this way prior to the dye process.
Each dye bath and yarn lot can provide dissimilar results. In order to maintain consistency in this process, the preparation of the fiber and dye materials are carried out in a similar way over each dye batch, but due to some naturual factors there may be some variance among each tone in a given colorway. This distiction of nautally dyed fibers makes each item unique and one of a kind. If you have specific questions or concerns about this process, please reach out directly so that you can obtain additional information.
To maintain the care and quality of the item, we recommend hand washing when necessary with with lukewarm to cool water and a mild detergent. Lay flat and air dry.
Shipping & Returns
Standard shipping up to $7.50 will be applied to the purchase cost of each order. Items will be mailed via USPS unless otherwise coordinated with the purchaser. If you are ordering multiple items in one order, please contact us before your order is placed. We cannot refund shipping for a transaction once an order has been placed.
Order cancellations are available only up to 24 hours after the order is placed. After this time period, the customer is required to pay for the full price of the order plus shipping. Please contact us with any other questions about order cancellation.
If you are not happy with your purchase, please reach out to us within 10 days of purchase. After this period we are not able to provide a refund for your item. All returned items must be in the original, unworn, condition with tags on the items. The purchaser is responsible for the cost of returned shipping.
Privacy
Data Usage & Cookies
Data obtained from users visiting Rosnolia.com and/or shop.rosnolia.com is tracked only for purposes of anayltical review for improved website performance and targeted shopping experience. If at anytime a user wishes to obtain a copy of the data available from this site about heir usage, please contact us directly related to that inquiry.
Information related to the data privacy policies of the hosting site, Big Cartel, are also available on the company's terms and agreements page. User data related to Rosnolia.com and shop.rosnolia.com is also subject to theses terms and conditions.
The Rosnolia.com and shop.rosnolia.com privacy policies are subject to change at any time without advance knowledge provided to users.
There are currently no affiliate programs associated with either Rosnolia.com or shop.rosnolia.com.
Mailing lists created by the email addresses obtained through the confirmation and affirmative opt-in of users wishing to participate and sign-up for the email newsletter are the property of Rosnolia LLC and will not be sold or distributed to third parties.
Contact
For any additional concerns, or inquiries, please reach out directly via the contact page and you will recieve a response within 48 hours.